Frequently Asked Questions

Everything you need to know about shopping with Caeloria

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.

How long does shipping typically take?

Standard shipping usually takes 5-10 business days depending on your location. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you ship internationally?

Yes, Caeloria ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I contact customer support?

Our team is here to help! You can reach us via the contact form on our website or by emailing [email protected]. We typically respond within 24 business hours.