Returns & Exchanges

At Caeloria, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure a seamless shopping experience from the moment you browse to the moment your order arrives.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Package and Ship

Place the items in their original packaging and drop the parcel off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

After our warehouse inspects the returned goods, your refund or exchange will be processed within 5 to 10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing